Easily acquire customer feedback and encourage online reviews.
Your business will have a simple yet powerful platform to gather customer feedback, measure your Net Promoter Score and encourage online reviews. Our automated platform starts with just your customer’s email address or mobile number and does the rest for you.
Encourage online reviews! Customers that rate you at or above your selected “positive rating” will then be asked to rate you on one of the 3rd party review sites you have selected. This step offers direct links to your Google reviews, Facebook page and dozens of other business profile pages and review sites so they can easily review your business. Generating a steady and consistent stream of online customer reviews is important for your online reputation.
It starts with an email or SMS. We provide the platform and the process to start engaging and listening to your customers. The platform sends a customized email or SMS text message to begin the feedback process after you enter your customer’s email address or mobile number. Simple, fast and easy.
Our testimonial widget makes displaying powerful customer testimonials on your website easy, with fresh, relevant and valuable content from your customers on your website. Easily display powerful testimonials that can be manually or automatically approved for your website.
The customer is asked to rate how likely they are to refer your business to a friend and to comment on their experience. This rating process helps form your Net Promoter Score, a key indicator and data point to your business and customer relationship.
Customers that rate you highly (you set the rating criteria) will then be asked to consider reviewing your business on one of the important review sites you have selected for your account. Poor customer experiences are captured privately so you can follow-up with the customer to resolve their issue.
With our help, you will truly have one platform to manage your online review reputation. Your business benefits from multiple levels of feedback, encouragement of positive online reviews and an easy to manage dashboard whether you run just 1 or 1,000 locations.
Our reports offer easy views into your Net Promoter Score, customer feedback, online reviews and more. We monitor online review sites and alert you to new reviews posted on your business so you can respond.
“Six years ago, when Ed Burckhardt approached me to advertise our shop on the web,
I was sort of reluctant to believe that internet advertising would work for my business. Little did I know that it would end up being the best resource I ever used? Two years ago, I dropped most of my Yellow Pages advertising. Thanks to Ed, his free online classes, and Google, our sales are 17% over last year in spite of the so called recession. He definitely has the Midas touch when it comes to advertising your shop.”
“eComNow is a great advertising tool for the value; we have gotten quite a few transmission overhauls from it..”
“In the first two weeks after my site was live with your service, I received more calls
than I ever did from any other advertising. I am getting quite a bit of work from eCommNow. Thank you.”